Online Business Manager and operations management retainer
Everything I do, together, every month.
From 20 hours a month
The retainer brings all of my work into one monthly arrangement. I look at how your business is running, build what it needs, manage the projects and the planning, and keep your systems working as you grow. It's like having an operations manager on your team without hiring one full time.
What I look after
Seeing what's working
I keep an eye on the numbers and on how the business actually runs, so we fix what's slowing you down before it costs you.
Building what you need
New automations, CRM changes and AI workflows as the business needs them, without a new quote every time.
Running the operations
Projects and programmes kept moving, the quarter and the year planned, launches and events run, and your team and suppliers clear on who's doing what and by when.
Looking after your systems
Your CRM and automations kept tidy, working and improving, and your team's questions answered.
How the retainer works
Retainers start from 20 hours a month. We agree the hours and the focus up front, and we meet regularly to plan what comes next. I work through a shared task list, and you get a short update each month on what was done and what's coming next. You always know where your hours went.
Who it suits
The retainer suits business owners who want someone to own the operations side with them, not just fix things when they break. You might have a team, a programme or a launch calendar that needs managing, or a business that has outgrown you doing it all yourself. Many of my retainer clients started with an Ops Review or a project and kept me on.
In their words
“After an incredibly frustrating experience with a previous operations partner that left me in despair about my business, Mandie stepped in and completely changed the trajectory of AirwayZ. Within days, she identified problems that had been overlooked for months, untangled workflows that weren't scalable, and rebuilt systems in a way that finally made sense. ... She thinks like an owner. ... The biggest gift Mandie gave me wasn't a workflow or a dashboard. She helped me fall in love with my business again. ... If you're looking for someone who simply "does GoHighLevel," keep searching. If you're looking for someone who becomes a true operational partner and builds your business as if it were her own, you've found her.”
Liz Walker
Google review · founder of AirwayZ
“Mandie is a great operations and business manager. She knows subscription businesses inside out, from fulfillment, the CRM's, processes, team management, finances, she's on top of everything! Including marketing campaigns too. ... I highly recommend her.”
Luke Malcher
Google review
“Mandie brought expertise, experience and a sense of control to our business that was well above what was prescribed and expected. She truly became an integral part of our subscription box operation ... It's now difficult to imagine a Hemp Crate Co. without Mandie attached to it. Our customers love her too!”
Lowell Bieber
Client testimonial
Common questions
Is this the same as an Online Business Manager?
Yes. The retainer is how I work as an Online Business Manager, with the systems and automation built in.
How many hours do I need?
Retainers start from 20 hours a month. We'll agree the right number on a call, based on what you need looked after.
Is there a minimum term?
We'll agree the term when we set up the retainer, so it suits the work you need.
Can I start with a retainer without a project first?
Yes. If your systems are already in place, we can start straight away. If they need work first, we'll usually begin with an Ops Review or a project.
Do you work with clients in the US?
Yes. My afternoons overlap with the US East Coast morning, and I work with clients across Ireland, the UK and the USA.