Privacy policy for Optimal Operations

Who I am

Optimal Operations is the trading name of Earthly Candle Limited, a company registered in Ireland (company number 691798), based in Mallow, County Cork. Earthly Candle Limited is responsible for the personal information described here.

If you have any questions about this policy or your information, email hello@optimaloperations.ie.

What I collect

When you fill in a form, book a call or contact me by email or WhatsApp, I collect the details you give me, such as your name, email address, phone number, business name, country and your message.

When you buy a snapshot or pay an invoice, I collect your name, email address and the details of what you bought. Card payments are handled by the payment provider, and I never see or keep your full card number.

When you visit the website, basic analytics information may be collected, such as the pages you visit and the device you use, but only if you agree to analytics cookies.

How I use it

I use your information to reply to your enquiry, to arrange and hold calls, to deliver the work or the product you asked for, to send invoices and receipts, and to send you information you have agreed to receive.

I use it because you asked me to (to answer you or to do work for you), because the law requires it (business and tax records), or because you agreed to it (emails you signed up for). I never sell your information.

Where it's kept

Your details are stored in my customer relationship management system, which is provided by HighLevel, in my email system, which is provided by Google, and in my accounting system, which is provided by Zoho. Bookings are made through the HighLevel calendar.

Some of these providers may store information outside the European Economic Area, and where they do, they use safeguards recognised under data protection law.

How long I keep it

I keep enquiry information for as long as I need it to deal with your enquiry, and client information for as long as the law requires for business and tax records.

Your rights

You can ask to see the information I hold about you, ask me to correct it or delete it, or ask me to stop contacting you, at any time, by emailing hello@optimaloperations.ie.

You also have the right to complain to the Data Protection Commission in Ireland.

Cookies

The website uses essential cookies so it works properly, and analytics cookies only if you agree to them. You can change your mind at any time by clearing the cookies for this site in your browser.